Refund policy

No Return Policy & Replacement Guarantee

All purchases made through our website are final sale and not eligible for return or refund.

However, at Maison de Haj, we proudly stand behind our craftsmanship. If any purchased item is damaged during normal wear or arrives defective, we will repair or replace the item at no additional cost, subject to approval by our quality-control team.

Replacement Eligibility

A replacement or repair will be offered if:

  • The item arrives damaged or faulty.

  • The item develops material or structural damage under normal intended use.

  • The issue is verified by our in-house quality review.

Non-Eligible Cases

We do not offer replacements, refunds, or exchanges for:

  • Cosmetic wear that does not affect functionality.

  • Theft, water submersion, fire damage, or intentional misuse.

  • Incorrect sizing when measurements were confirmed at the time of order.

  • Personal preference changes after purchase.

How to Request a Replacement

To request a repair or replacement, customers must:

  1. Submit photos or video of the damaged item to our support team.

  2. Include order details for verification.

  3. Receive approval from Maison de Haj prior to production of a replacement pair/item.

Once approved, a replacement or repair will be issued within a reasonable production timeframe based on materials and availability.

Commitment to Quality

Every Maison de Haj product is crafted using premium natural fibers and luxury materials, designed to build lifetime value, durability, and generational craftsmanship,  and we honor that promise with repair and replacement support instead of standard retail return processing.